Frequently Asked Questions (FAQs)

Will I receive the same product I see in the image?

Yes. All photos are real and exactly represent the product you will receive.

Where can I see my receipt or proof of purchase?

You will receive an email with your receipt after completing your purchase. You can also view it in your account, in the "My Orders" section.

How can I return an item?

You can request a return by contacting our support team within the first X days after receiving your order. We will guide you through the entire process.

What payment methods do you accept?

We accept credit/debit cards, bank transfers, cash payments (subject to availability), and other options shown at checkout.

Can I exchange a product?

Yes, provided the product is in perfect condition and within the exchange period. Contact us, and we will assist you.

Will you restock "out of stock" items?

In most cases, yes. You can activate the "Notify me when available" alert or contact us to confirm.

Where can I ship my order?

We ship nationally/internationally (as applicable). Exact coverage is shown on the checkout page.

How long will it take for my order to arrive?

Delivery time depends on your location. It generally takes between X and X business days.

How can I track my order?

Once shipped, we will send you an email with the tracking number and the courier's link.

What do I do if my order arrives incomplete or damaged?

Contact us immediately with photos of the product and the package so we can help you with a replacement or a quick solution.

Can I cancel my order?

Yes, if it hasn't been processed or shipped yet. Contact us as soon as possible.

¿Es seguro comprar en su tienda?

Yes. Your information is protected with SSL encryption and secure payment methods.